Quality & Reliability
Delivering on Our Promises
We Focus on Quality and Reliability so You Can Trust in Our Products
Our business was built on designing and manufacturing high-quality, reliable products, and we’ve never strayed from that mission. ERP maintains full control over the Bill of Materials, so we know we’re using only the highest-quality components inside our products, and we follow a rigorous Quality Management System.
Supplier Quality Assurance/ Incoming Quality Control
- Supplier Management: We know and work closely with our suppliers to maintain quality of all components.
- Material Control: We understand every detail of the materials we’re using so we can confidently produce quality products.
Design Qualification Assurance
- Reliability Testing: We know our products will work and work well.
- 4-Stage Development Process: We take each stage of development seriously.
- Component Qualification (De-rating, MTBF, Thermal Testing): We ensure every component meets specific quality and performance standards.
- Production Auditing: We hold our production process and team to a high standard and audit performance on a regular basis.
Product Qualification Assurance
- Failure Analysis: We want our products to perform, period. We identify issues before products head out the door.
- Customer Returns: We handle all returns, and all reasons for returns, with the utmost attention and care.
Our Quality Promise
ERP provides a limited warranty of five years for LED drivers and three years for power supplies.
A 10-year warranty is available for certain drivers and light engines with testing and certification of your light fixture by our experts.